How to Order

The GLED PEPPM Contract allows customers to order on-line (coming soon), by fax, or by phone.

If you have any questions or need assistance with placing an order or configuring a system, please call us at 1-800-831-0035. We’re more than happy to help.

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Send Orders To:
Fax all orders to 800-636-3779

Hours:
Monday – Friday 8:00am – 6:00pm

Contact Information:
Phone: 800-831-0035
716-825-9611
Fax: 716-825-9623
Internet Address: www.gled.com
General Sales Inquiries: sales@gled.com
PEPPM Contract Administrator: Aaron Filk x131, afilk@gled.com
PEPPM Contract Sales: Geoff Zander x130, gzander@gled.com
Credit Manager: Brian Henry x105, bhenry@gled.com

Information Required on PO:
Please address each purchase order to GLED. If you are working with a reseller partner they may be referenced on the c/o line. For example:

PEPPM 2006 Multi-State Bid Program: fax to 800-636-3779
Great Lakes Electronics Distributing
C/O reseller partners name

Please add this comment (“as per PEPPM 2006 – Effective MM/DD/YY”) reflecting the PEPPM price list you are obtaining costs from on your purchase order, along with the delivery address, billing address, and your order contact information (name, phone). If your order was a custom/volume quote, please also list sales rep. name and quote number if applicable. For customers placing their first order with GLED we may require a copy of your tax-exempt certificate and possibly other information, please call first.

Configuring Your PC
GLED has many reseller partners throughout Pennsylvania. A complete list is available for your reference. Contact the reseller of your choice with your questions. If you prefer you may contact us directly.

Misc. Ordering Information:
Orders less than $500 will be billed freight. Standard ground shipping is included for all purchases totaling over $500. Alternate freight options are available for an additional fee (FED EX, UPS air, etc).

Terms:
Payment terms are NET 30 days.

Programs/Services Offered:
Leasing, PEPPM pricing for employees of approved PEPPM educational institutions, volume discounts. Sources for network installation/configuration (LAN/WAN/VPN), service, and training are available.

System Cancellations:
Depending on the status of the PC in the build process, a cancellation fee of 5% - 15% will apply to cover labor fees and other charges incurred by Great Lakes.

Return Policy:
Unopened system returns and monitors will be subject to a 15% restocking fee. A Return Merchandise Authorization (RMA) number MUST be issued before any product can be returned to GLED.

Primarily, GLED will exchange defective monitors during the first 90 days with NO exchange or return shipping charges. Policy varies by manufacturer. Information on specific manufacturer's policies can be provided at the time of your RMA request.

Prior to an RMA number being issued, the following information is required

- Account Name
- Account (phone) Number
- Invoice Number
- Invoice Date
- Description of problem

RMA numbers are issued for a fourteen- (14) day period ONLY. Any product returns outside this time frame may be refused.

Defective product MUST be returned complete. This includes proper secondary packaging and all original materials: carton, manuals, cables, etc. If any of these materials are missing, product will be returned at customer's expense or customer's account will be charged accordingly. If an item is returned for credit and the complete contents of the product are not received it will have to be exchanged.

The RMA number must appear on the outside of the secondary (shipping) carton.

	*toll free 1.800.831.0035*
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