The GLED Pennsylvania State Contract allows customers to order on-line, by fax, or by phone.

If you have any questions or need assistance with placing an order or configuring a system, please call us at 1-800-831-0035. We’re more than happy to help.
 

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Send Orders To:
Great Lakes Electronics Distributing, Inc.
Attn: PA State Contract Administrator
22 James E. Casey Drive
Buffalo, NY 14206

Hours: Monday – Friday 8:00am – 6:00pm

Contact Information:
Phone: 800-831-0035
716-825-9611
Fax: 716-825-9623

Internet Address: www.gled.com
General Sales Inquiries: sales@gled.com
PA State Contract Administrator: Brett Kennedy x131, bkennedy@gled.com
PA State Contract Sales: Bill Frankino x229, bfrankino@gled.com
Credit Manager: Brian Henry x105, bhenry@gled.com

Information Required on PO: Please include a delivery address, billing address, your order contact information (name, phone). If your order was a custom/volume quote, please also list sales rep. name and quote number if applicable.

Placing the Order: GLED has many reseller partners throughout Pennsylvania. A complete list is available for your reference. Contact the reseller of your choice for help with your order or call direct. Mail or fax the order directly to us. Please notate the reseller you wish to work with for that order.

Misc. Ordering Information: Standard ground shipping is included for all purchases. Alternate freight options are available for an additional fee (FED EX, UPS air, etc).

Terms: Payment terms are NET 30 days.

Programs/Services Offered: Volume discounts are available. Sources for network installation/configuration (LAN/WAN/VPN), service, and training are available.

System Cancellations: Depending on the status of the PC in the build process, a cancellation fee of 5% - 15% will apply to cover labor fees and other charges incurred by GLED.

Return Policy: Unopened system returns and monitors will be subject to a 15% restocking fee. A Return Merchandise Authorization (RMA) number MUST be issued before any product can be returned to GLED.

Primarily, GLED will exchange defective monitors during the first 90 days with NO exchange or return shipping charges. Policy varies by manufacturer. Information on specific manufacturer's policies can be provided at the time of your RMA request.

Prior to an RMA number being issued, the following information is required

- Account Name
- Account (phone) Number
- Invoice Number
- Invoice Date
- Description of problem

RMA numbers are issued for a fourteen- (14) day period ONLY. Any product returns outside this time frame may be refused.

Defective product MUST be returned complete. This includes proper secondary packaging and all original materials: carton, manuals, cables, etc. If any of these materials are missing, product will be returned at customer's expense or customer's account will be charged accordingly. If an item is returned for credit and the complete contents of the product are not received it will have to be exchanged.

The RMA number must appear on the outside of the secondary (shipping) carton.