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Partnership Program
Referral Option
- How It Works
- Benefits
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- How It Works
- Benefits
Features
End Users
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• Inefficient Deployment Process:
   
  • You may need to visit each end-user to install your software application prior to training. If your end-users are running on a variety of hardware platforms this may extend the length of each installation/training visit and your related costs.
  • Alternatively, you may mail the software to the end-user and allow him to self-install. This can lead to a poor end-user experience or, at a later date, additional support issues related to incorrect installation.
     
• Complex Support Process:
   
  • You need to be able to support end-users operating on a range of hardware platforms. You have to understand the ways in which each hardware configuration affects the operation of your software application and be able to correctly identify and resolve any incoming support calls. This causes additional internal training requirements for your support staff with the associated increase in expenses.
     
• Reduced Customer Satisfaction Levels:
   
  • End-users are forced into a complex buying process involving multiple suppliers. This can cause confusion for the less technically aware users and may lead to the over buying of hardware. You may find your end-user satisfaction levels reducing at what should be a key stage of relationship building.

Click here, if you would like to download a PDF document of a overview of GLED's ISV Partnership Program - Referral Option.  If you would like to view this document in your browser, please click here.