• All visibly damaged shipments received should be noted with the driver and the shipment should be refused.
• Notify your account manager of the damage so a subsequent order can be processed.
• If a package with hidden damage is accepted, contact the carrier for proper claim procedure.

DISCREPANCIES
Upon receipt of your merchandise, you have three (3) business days to notify GLED of any errors in your order.

REFUSED ORDERS
The customer is responsible for ALL shipping charges incurred on any orders that are refused or canceled, with the exception of a damage refusal.

PRICING
Due to constant pricing fluctuations GLED cannot guarantee any quotes. Only the price at the time an order is placed, which is requested for immediate shipment, is valid.

PRODUCT WARRANTIES
The warranties for components purchased from GLED are provided by the manufacturer. As a service to our customers, GLED may administer the individual manufacturer’s warranty on normally stocked products for either the length of the warranty period or a predetermined “GLED DOA” period. Specific product warranties can be determined by use of the RMA & Warranty module in the MY GLED section of our web site. The warranties for any software contained in the components are provided by the manufacturer.

CERTERA WARRANTY
The Certera Warranty Statement can be viewed at http://www.gled.com/registered/business_zone/config-new/warranty.htm

SYSTEM CANCELLATIONS AND RETURNS
Depending on the status of the PC in the build process, any cancelled system order is subject to a cancellation fee of $25.00 in order to cover labor fees and other charges already incurred by GLED. Unopened system returns will be subject to a 15% restocking fee, with a minimum of $50.00.

PRODUCT RETURNS
A Return Merchandise Authorization (RMA) number MUST be issued before any product can be returned to GLED. RMA numbers can be obtained on GLED’s website, by contacting your Account Manager or through the help desk.
Returned products MUST be complete. This includes proper packaging with all original materials: manuals, cables, etc. If any of these materials are missing, product will be returned at customer's expense or customer's account will be charged accordingly.

DOA/Defective product can be returned for credit if an advance replacement product has already been purchased, and the defective component falls under GLED’s predetermined DOA period.

The RMA number must appear on the outside of the secondary (shipping) carton. DO NOT write-on or alter the original carton.

LIMITATIONS ON LIABILITY
EXCEPT AS SPECIFICALLY SET FORTH HEREIN, GLED DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING BY STATUTE, COURSE OF DEALING, CUSTOM OR USAGE, TRADE PRACTICE OR OTHERWISE.

GLED’s liability to Buyer or its customers for any reason, whether in contract, tort, or otherwise, arising out of or in connection with the Product shall not exceed the amounts paid to GLED by Buyer for the Product that gave rise to the claim.

IN NO EVENT SHALL GLED BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OR DAMAGE TO PERSONS OR PROPERTY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE PERFORMANCE OF THE PRODUCT OR THE SOFTWARE INCORPORATED IN THE PRODUCT, WHETHER OR NOT GLED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BUYER INDEMNITY
Buyer shall indemnify, defend and hold GLED harmless from any claims, demands, liabilities, losses, damages, judgments or settlements, including all reasonable costs and expenses related thereto, including attorneys’ fees, directly or indirectly resulting from any claim made or action brought as the result of the use of the Product by Buyer’s customers.

LEGAL COMPLIANCE
Buyer will comply with all applicable laws, including export controls imposed by the United States Government, including first obtaining all necessary and required licenses, consents and approvals. Buy also shall comply with the United States Foreign Corrupt Practices Act, and shall indemnify, hold harmless and defend GLED from and against any failure to comply or violation of such Act. GLED and Buyer agree that the UN Convention on the International Sale of Goods shall not apply to this Agreement.

GOVERNING LAW
This Agreement shall be governed by and construed and enforced in accordance with, the substantive laws of the State of New York. Both parties agree to the exclusive jurisdiction and venue of the courts located in Buffalo, NY and waive any right they may have to seek any changes in jurisdiction or venue.