GLED not only provides quality systems and components, we provide peace of mind. When GLED customers need technical support they call our Buffalo, NY based service center, not some contracted help desk halfway around the world. You can trust that our qualified support technicians have been thoroughly trained and tested. Our technicians actually know our products and how to help you through your issue; they aren’t just reading troubleshooting steps to you from a manual.

Phone and e-mail support is available Monday through Friday from 8:00 AM to 5:00 PM, Eastern Standard Time. If your business requires more continuous support, we also offer an optional 24/7 Support package.

In addition to phone and e-mail support, the Tech Support module of MyGLED offers you an array of useful information, including manufacturer links & warranty info, driver/patch links, RMA processing, and more. Our Tech Tips section provides you with tips, tricks and reminders for installing, configuring, and supporting different products and operating systems.



GLED handles RMAs quite differently than our competition. Yes, we will help you through your problem on the phone and yes, if we can’t resolve it we will issue you an RMA. But we do more… a lot more.

If you or your staff are experienced at troubleshooting, then we’ll give you the ability to ISSUE YOUR OWN RMAs. GLED doesn’t require that technicians be certified to repair our systems. We trust that you know what you’re doing. There’s no need for you to get on the phone with a technician and spend time attempting to troubleshoot when you’ve already identified the problem. All you have to do is log on to MyGLED and issue your own RMA, it’s that simple. You can even check the status of your RMA and view your company RMA statistics on MyGLED.