Welcome to www.gled.com (the “Site”). Great Lakes Electronic Distributing, Inc. (“GLED”) provides this Site subject to the following conditions. Please review the following terms and conditions that govern your use of the Site. By accessing, using or downloading information from the Site, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, do not use the Site. In addition, the use of any other current or future GLED services, will be subject to the terms and conditions applicable to such service or business.

Office Hours
Phone Sales Monday-Friday, 8:00am-5:30pm EST
Will Call orders can be picked up between 8:30AM-12:30PM and 1:30PM-4:45PM EST
Phone: 1-800-831-0035 or 716-825-9611, Sales Fax: 716-825-9623

Credit Terms
COD-cash, COD-company check, credit card (Visa, MasterCard, American Express, and Discover) and net terms are available. Customer credit terms are dependent on the evaluation and approval of the GLED application for credit. An interest charge of 1.5% per month will be added to all invoices not paid on time. If Seller has reasonable grounds for concern about Buyer’s creditworthiness, Seller may, upon reasonable notice to Buyer, change the payment terms, suspend shipments and/or cancel this Contract without Seller having any liability to Buyer. Delays in receiving invoices, errors or omissions on invoices, or lack of supporting documentation required by the terms of this order will not be cause for withholding settlement.

Returned Checks
Customers with checks returned due to insufficient funds will be assessed a service charge and are required to immediately pay this fee and the original outstanding balance. All subsequent orders will be shipped COD-Cashier’s check/money order until the customers’ credit worthiness is evaluated and re-established.

Minimum Order Requirements
All shipped orders of standard GLED-stocked products, that do not exceed $100.00 are assessed a $5.00 service charge. Special Order items that do not exceed $250 are subject to a $12.00 service charge. Special Order items that do not exceed $550 are subject to a $5.00 service charge as well (see Shipping Policy).

Tax Requirements
If Buyer has tax-exempt status, a signed State Sales Tax Exemption certificate must be furnished prior to any orders being processed.

Shipping Policy
Component orders received by 4:00pm EST will ship the SAME DAY. All shipments are F.O.B. GLED warehouse. For qualified customers with orders in excess of $1000 of GLED’s regularly stocked products, GLED will pay Ground shipping or LTL freight (Transport Truck) to Zones 2 and 3 from our Buffalo, NY warehouse via GLED’s preferred courier. Shipments over $1000, beyond Zone 3, are billed at the applicable rate, less the ground rate to Zone 3.

As a convenience to our customers, GLED offers over 100,000 additional products via a national distributor. These items are sold on the GLED e-commerce area and are clearly defined as such. These products do not qualify towards the $1000 free freight policy. Orders of these items in excess of $1200.00 can be drop-shipped freight free, to qualified customers, to any location in the country, with the exception of California, Florida, and Massachusetts, when using NET terms or credit card. In addition, there is a $5.00 service charge applied to orders which are below $550, and a $12.00 service charge applied to orders which are below $250.00

Frieght/Damaged Product?
The GLED DOA policy does not cover any physical damage your product may incur in transit. If you receive a product that is damaged in transit, please follow these instructions:

• All visibly damaged shipments received should be noted with the driver and the shipment should be refused.
• Notify your account manager of the damage so a subsequent order can be processed.
• If a package with hidden damage is accepted, contact the carrier for proper claim procedure.

Discrepencies
Upon receipt of your merchandise, you have three (3) business days to notify GLED of any errors in your order.

Refused Orders
The customer is responsible for ALL shipping charges incurred on any orders that are refused or canceled, with the exception of a damage refusal.

Pricing
Due to constant pricing fluctuations GLED cannot guarantee any quotes. Only the price at the time an order is placed, which is requested for immediate shipment, is valid.

Product Warranties
The warranties for components purchased from GLED are provided by the manufacturer. As a service to our customers, GLED may administer the individual manufacturer’s warranty on normally stocked products for either the length of the warranty period or a predetermined “GLED DOA” period. Specific product warranties can be determined by use of the RMA & Warranty module in the MY GLED section of our web site. The warranties for any software contained in the components are provided by the manufacturer.

Certera Warranty
The Certera Warranty Statement can be viewed at http://www.gled.com/registered/business_zone/config-new/warranty.htm

System Cancellation and Returns
Depending on the status of the PC in the build process, any cancelled system order is subject to a cancellation fee of $25.00 in order to cover labor fees and other charges already incurred by GLED. Unopened system returns will be subject to a 15% restocking fee, with a minimum of $50.00.

Product Returns
A Return Merchandise Authorization (RMA) number MUST be issued before any product can be returned to GLED. If product is not DOA/Defective returned product is subject to a 25% restocking fee. RMA numbers can be obtained on GLED’s website, by contacting your Account Manager or through the help desk. Returned products MUST be complete. This includes proper packaging with all original materials: manuals, cables, etc. If any of these materials are missing, product will be returned at customer's expense or customer's account will be charged accordingly.

DOA/Defective product can be returned for credit if an advance replacement product has already been purchased, and the defective component falls under GLED’s predetermined DOA period.

The RMA number must appear on the outside of the secondary (shipping) carton. DO NOT write-on or alter the original carton.

Limitations Of Liability
EXCEPT AS SPECIFICALLY SET FORTH HEREIN, GLED DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING BY STATUTE, COURSE OF DEALING, CUSTOM OR USAGE, TRADE PRACTICE OR OTHERWISE.

GLED’s liability to Buyer or its customers for any reason, whether in contract, tort, or otherwise, arising out of or in connection with the Product shall not exceed the amounts paid to GLED by Buyer for the Product that gave rise to the claim.

IN NO EVENT SHALL GLED BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OR DAMAGE TO PERSONS OR PROPERTY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE PERFORMANCE OF THE PRODUCT OR THE SOFTWARE INCORPORATED IN THE PRODUCT, WHETHER OR NOT GLED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Buyer Indemnity
Buyer shall indemnify, defend and hold GLED harmless from any claims, demands, liabilities, losses, damages, judgments or settlements, including all reasonable costs and expenses related thereto, including attorneys’ fees, directly or indirectly resulting from any claim made or action brought as the result of the use of the Product by Buyer’s customers.

Legal Compliance
Buyer will comply with all applicable laws, including export controls imposed by the United States Government, including first obtaining all necessary and required licenses, consents and approvals. Buy also shall comply with the United States Foreign Corrupt Practices Act, and shall indemnify, hold harmless and defend GLED from and against any failure to comply or violation of such Act. GLED and Buyer agree that the UN Convention on the International Sale of Goods shall not apply to this Agreement.

Governing Law
This Agreement shall be governed by and construed and enforced in accordance with, the substantive laws of the State of New York. Both parties agree to the exclusive jurisdiction and venue of the courts located in Buffalo, NY and waive any right they may have to seek any changes in jurisdiction or venue.